Nicola Youens
About Nicola Youens
Nicola Youens is an Account Relationship Manager at Mind, with extensive experience in adult safeguarding and policy development. She previously held leadership roles at VoiceAbility and Speaking Up, and has a Master's degree in Adult Safeguarding from Keele University.
Work at Mind
Nicola Youens has been working at Mind as an Account Relationship Manager since 2021. In this role, she focuses on building and maintaining relationships with key stakeholders. Her responsibilities include developing strategies that align with Mind's mission to support mental health initiatives. She plays a crucial role in ensuring that the organization's services meet the needs of clients and partners.
Previous Experience at VoiceAbility
Before joining Mind, Nicola Youens served as the Head of Quality and Service Development at VoiceAbility from 2011 to 2021. During her ten years in this position, she was responsible for overseeing service quality and implementing improvements. Her work included involvement in safeguarding adult reviews and learning disabilities mortality reviews, which contributed to enhancing service delivery.
Experience at Speaking Up
Nicola Youens worked as a Services Manager at Speaking Up from 2007 to 2010. In this role, she managed various services aimed at supporting individuals with learning disabilities. Her experience in this position laid the groundwork for her future work in quality assurance and policy development.
Education and Expertise
Nicola Youens studied at Keele University, where she earned a Master's degree in Adult Safeguarding from 2015 to 2018. Her academic background supports her specialization in policy development and implementation for adult safeguarding. Additionally, she provides training on the Mental Capacity Act and Mental Health Act, and has expertise in perinatal mental health.
Training and Development Initiatives
In her current role and previous positions, Nicola Youens has been involved in developing quality assurance frameworks and organizational development strategies. She provides training on critical topics such as 'Do not attempt CPR' protocols, ensuring that staff are well-informed and equipped to handle sensitive situations.