Raymond Lok
About Raymond Lok
Raymond Lok is a Senior Data & CRM Development Officer at Mind, where he has worked since 2021. He has extensive experience in CRM systems, particularly Dynamics 365, and has held various roles in CRM and data services across multiple organizations.
Current Role at Mind
Raymond Lok currently serves as the Senior Data & CRM Development Officer at Mind, a position he has held since 2021. In this role, he is responsible for overseeing data management and customer relationship management initiatives. His expertise in CRM systems, particularly Dynamics 365, supports the organization's objectives in enhancing client engagement and service delivery.
Previous Experience at Mind
Prior to his current role, Raymond Lok worked at Mind in various capacities. He was the CRM & Data Services Senior Officer from 2019 to 2020, and later served as the Senior CRM Integration Analyst from 2020 to 2021. His tenure at Mind involved significant contributions to CRM system integration and data services, enhancing operational efficiency within the organization.
Professional Background at BRE
Before joining Mind, Raymond Lok held multiple roles at BRE. He was the Service Operations & CRM Manager from 2018 to 2019, where he managed CRM operations for the organization. He also served as the Service Delivery Coordinator from 2017 to 2018 and began his journey at BRE as a Customer Service Coordinator/Receptionist from 2014 to 2017. His roles involved coordinating service delivery and managing customer interactions.
Education and Expertise
Raymond Lok earned a Bachelor of Science (BSc) in Computer Science from the University of Hertfordshire, studying from 2010 to 2013. His educational background provides a strong foundation for his work in data management and CRM systems. He has over three years of specialized experience in Dynamics 365 CRM, which enhances his capabilities in implementing and managing CRM projects.
Project Implementation and Training
Raymond Lok has successfully implemented a CRM enterprise project for a company with over 600 employees. He has also delivered training sessions as part of CRM project implementations, equipping teams with the necessary skills to utilize CRM systems effectively. His experience in training and project management contributes to the successful adoption of CRM solutions.