Fitrilyn Dalhani
About Fitrilyn Dalhani
Fitrilyn Dalhani is a Client Experience Specialist with a background in customer service and technical support. She has worked for several companies, including Convergys and TELUS International, and holds a Bachelor's degree in Nursing Education.
Work at Mindbloom
Fitrilyn Dalhani has been employed at Mindbloom as a Client Experience Specialist since 2022. In this role, she focuses on enhancing client interactions and ensuring a positive experience for users. Her responsibilities likely include managing client inquiries, providing support, and collaborating with teams to improve service delivery.
Previous Employment History
Fitrilyn Dalhani has a diverse work history in customer service and technical support. She worked at Convergys as a Customer Service Representative from 2009 to 2011 for two years in the Philippines. She also served as a Technical Support Specialist at TELUS International from 2007 to 2009. Additionally, she held the position of Senior Process Specialist at Cognizant for 11 months in 2021.
Education and Expertise
Fitrilyn Dalhani earned a Bachelor's degree in Nursing Education from World Citi Colleges, where she studied from 2004 to 2010. This educational background provided her with foundational knowledge in healthcare. She later transitioned to a career in customer service, where she developed expertise in managing customer service teams and technical support.
Background in Customer Service
Fitrilyn Dalhani possesses a strong background in customer service, having accumulated experience across various roles in the industry. Her time at Convergys and TELUS International contributed to her skill set in customer interaction and technical assistance. This experience has equipped her with the ability to handle diverse client needs effectively.
Career Transition and Adaptability
Fitrilyn Dalhani transitioned from a healthcare-focused education to a career in customer service. This shift demonstrates her adaptability and ability to apply her skills in different fields. Her diverse skill set allows her to navigate the complexities of customer service while leveraging her educational background.