Abram Diaz
About Abram Diaz
Abram Diaz serves as a Senior Customer Success Manager at MINDBODY, Inc., where he has worked since 2013. He has a strong background in customer success, having achieved notable revenue growth and contributed to team development.
Work at Mindbody
Abram Diaz has been employed at MINDBODY, Inc. as a Senior Customer Success Manager since 2013. Over his 11 years in this role, he has worked in the San Luis Obispo, California Area. His responsibilities include managing a high-touch portfolio of 30 brands, which collectively generate an annual recurring revenue exceeding 2 million. Diaz has played a significant role in the development of standard operating procedures and training for the new Customer Success team, enhancing operational efficiency within the organization.
Education and Expertise
Abram Diaz studied Biochemistry at California Polytechnic State University-San Luis Obispo. He also attended Cuesta College, where he earned a Bachelor of Science degree from 2015 to 2018. Additionally, he studied at Allan Hancock College. His educational background provides a strong foundation for his work in customer success management, where analytical skills and problem-solving abilities are essential.
Background
Before joining MINDBODY, Abram Diaz worked at SUPERVALU for eight years, from 2005 to 2013, in the Santa Barbara, California Area. In this role, he gained management experience that contributed to his professional development. His transition from retail management to customer success management reflects his adaptability and commitment to customer engagement.
Achievements
In 2019, Abram Diaz achieved a 134% dollar-based net expansion rate for his book of business, demonstrating his effectiveness in driving revenue growth. He successfully led initiatives to retain over 100k in annual recurring revenue for accounts at risk in 2020. His leadership qualities were recognized in 2016 when he was named Employee of the Month by the CEO for demonstrating compassionate leadership.