Adam Griffith
About Adam Griffith
Adam Griffith is a Payment Risk Analyst with extensive experience in customer service, sales support, and fraud investigation. He has worked in various roles across multiple companies, including Mindbody and Murrays Discount Auto Stores, and holds degrees in Business Administration and Pre-Engineering.
Current Role at Mindbody
Adam Griffith serves as a Payment Risk Analyst at Mindbody, a position he has held since 2021. Based in Brighton, MI, he focuses on analyzing payment risks associated with transactions. His role involves assessing potential fraud and managing chargebacks to ensure secure payment processes. Adam's expertise in payment systems contributes to the overall integrity of financial operations within the company.
Previous Experience in Sales Support
Before joining Mindbody, Adam Griffith worked as a Sales Support Team Lead at several companies, including US-Mattress and FurnitureCrate, from 2015 to 2017. In this role, he was responsible for overseeing sales support operations, which included customer service and order processing. His experience in this area helped him develop strong skills in team leadership and customer interaction.
Educational Background
Adam Griffith studied at Tri-State University, where he pursued Pre-Engineering from 2000 to 2001. He then attended Eastern Michigan University, focusing on Business Administration and Management from 2001 to 2003. This educational background provided him with a solid foundation in both technical and business principles, which he applies in his current role.
Early Career and Customer Service Experience
Adam's early career included a position at Murrays Discount Auto Stores as a Counter Sales representative from 1998 to 2003. This five-year experience in Brighton, MI, allowed him to develop skills in customer service, purchasing, and inventory control. Additionally, he worked as a Service Technician at Krug Ford for one year in 2004, further enhancing his technical and customer service capabilities.
Expertise in Payment Systems and Fraud Investigation
Adam Griffith possesses expertise in several areas related to payment systems, including fraud investigation, payments, chargebacks, and underwriting. His knowledge in these fields is essential for his role as a Payment Risk Analyst, where he evaluates transaction risks and implements strategies to mitigate potential fraud.