Adam Snarski
About Adam Snarski
Adam Snarski is a Senior Manager of Technical Support at Mindbody, where he has worked since 2021. He has a diverse background in technical support and operations, with previous roles at organizations such as the Federal Aviation Administration, ACTIVE Network, and Accenture.
Current Role at Mindbody
Adam Snarski serves as the Senior Manager of Technical Support at Mindbody, a position he has held since 2021. In this role, he focuses on enhancing customer support operations through various initiatives. His responsibilities include implementing a new push routing model for case management, which has improved the efficiency of support services. Additionally, he has facilitated communication among managers, enabling them to take ownership of their teams and performance.
Previous Experience in Technical Support
Before joining Mindbody, Adam Snarski worked at ACTIVE Network, LLC as a Supervisor in Technical Support from 2014 to 2017. He gained valuable experience in managing technical support operations during this time. Following that, he served as a Senior Delivery Operations Lead at Accenture from 2017 to 2021, where he contributed to operational improvements. His early career included a role as a Technical Service Representative at FIS from 2010 to 2014.
Education and Qualifications
Adam Snarski studied at the Lubar College of Business, where he earned a Bachelor of Business Administration (B.B.A.) with a focus on Marketing from 2008 to 2010. He also attended Vaughn College of Aeronautics and Technology, where he studied to become an Air Traffic Controller and obtained a Bachelor's Degree in 2013. His educational background supports his expertise in both business and technical fields.
Achievements at Mindbody
At Mindbody, Adam Snarski has implemented several initiatives aimed at improving customer experience. He developed reporting tools for Customer Experience (CX) success metrics, which provide insights into team performance and customer satisfaction. Additionally, he launched Customer Satisfaction (CSAT) surveys to better gauge customer feedback and enhance service delivery. His contributions have played a significant role in automating processes and streamlining operations within the company.
Early Career and Air Traffic Control Experience
Adam Snarski began his career as an Air Traffic Control Specialist at the Federal Aviation Administration in 2017, where he worked for three months in the Oklahoma City area. This role provided him with foundational experience in high-pressure environments. Prior to this, he worked at Getty Images as Manager of Global Service Operations for four months in 2021, further diversifying his experience in service operations.