Adrian Iglesias
About Adrian Iglesias
Adrian Iglesias is a Senior Customer Implementation Manager at Mindbody, with extensive experience in customer support and team leadership across various companies. He has a strong background in quality assurance and customer experience, having managed teams of up to 300 individuals.
Current Role at Mindbody
Adrian Iglesias serves as the Senior Customer Implementation Manager at Mindbody, a position he has held since 2022. In this role, he focuses on enhancing customer experiences by coaching agent behaviors to achieve high tNPS scores. His work is centered on ensuring that clients receive effective support and implementation of Mindbody's services.
Previous Experience at Mindbody
Prior to his current role, Adrian Iglesias worked at Mindbody as a Senior Onboarding Specialist from 2019 to 2022 and as an Onboarding Specialist from 2018 to 2019. During his time in these positions, he contributed to the onboarding process, helping new clients integrate Mindbody's solutions effectively.
Experience at Citrix
Adrian Iglesias worked at Citrix in various roles from 2011 to 2016. He began as a Customer Support Representative and progressed to Customer Service Team Lead. His experience at Citrix involved managing customer service operations and leading teams to enhance service quality.
Background in Customer Support
Adrian Iglesias has extensive experience in customer support, having worked at UPS as a Customer Support Team Lead from 2006 to 2011. He has managed and mentored teams of up to 30 agents and larger populations exceeding 300 individuals. His focus on quality assurance and the voice of the customer spans over three years.
Educational Background
Adrian Iglesias studied at Allan Hancock College, where he earned an Associate of Arts degree in Liberal Arts and Sciences, General Studies and Humanities. This educational background has provided him with a foundation for his career in customer service and management.