Alix Boynton
About Alix Boynton
Alix Boynton is a Customer Support Representative at MINDBODY, Inc. with a background in Biology and extensive experience in customer support and team management.
Work at Mindbody
Alix Boynton has been employed at MINDBODY, Inc. as a Customer Support Representative since 2018. In this role, she is responsible for handling escalated customer issues, ensuring effective resolution and satisfaction. Additionally, she manages team attendance, time off requests, and schedules, contributing to the overall efficiency of the customer support team. Her position requires her to report on daily call center statistics, which include call volume, response times, and abandonment rates. This data is crucial for assessing team performance and improving service delivery.
Experience at J-Curve Technologies
Alix Boynton has a significant tenure at J-Curve Technologies, where she has worked since 2014. She began her career there and was promoted three times, ultimately achieving the position of Team Lead. In this capacity, she managed a team of up to 50 direct reports, overseeing their performance and development. Her leadership role involved training in coaching methodologies, specifically the DIRECT Feedback Model and SMART Goals, which are designed to enhance team effectiveness and individual accountability.
Education and Expertise
Alix Boynton studied at Western Wyoming Community College, where she pursued a degree in Biology, General. She completed her Associate's degree from 2009 to 2011, gaining foundational knowledge in the biological sciences. This educational background supports her analytical skills and problem-solving abilities, which are essential in her customer support roles. Her training in coaching and feedback models further enhances her expertise in team management and customer service.
Career Progression
Alix Boynton's career progression reflects her commitment to professional development and leadership. Starting at J-Curve Technologies, she advanced through three promotions, demonstrating her capability and dedication. Her experience in managing a large team and handling complex customer issues has equipped her with valuable skills in communication, conflict resolution, and operational management. This trajectory showcases her ability to adapt and thrive in dynamic work environments.