Andre Delgado
About Andre Delgado
Andre Delgado is a Senior Technical Account Manager at MINDBODY, Inc., with over 20 years of experience in Customer Success and Advocacy. He has a strong background in client satisfaction, retention, and training, having previously held various roles within the company and other organizations.
Current Role at MINDBODY
Andre Delgado serves as a Senior Technical Account Manager at MINDBODY, Inc., a position he has held since 2016. In this role, he focuses on enhancing client satisfaction and retention through effective management of technical accounts. He leads teams in daily operations and long-term projects, ensuring that clients fully utilize MINDBODY's software and solutions. His extensive experience in customer success allows him to provide valuable training and direction to client staff.
Previous Experience at MINDBODY
Prior to his current position, Andre held several roles at MINDBODY, Inc. He worked as a Technical Account Manager from 2012 to 2016, and as an Implementation Specialist from 2011 to 2012. Additionally, he served as a Technical Support Analyst from 2010 to 2011. His tenure at MINDBODY has equipped him with a deep understanding of client needs and the operational aspects of the company's offerings.
Background in Customer Success
Andre has over 20 years of experience in customer success and advocacy. His career has been dedicated to ensuring client satisfaction and retention. He has achieved a client renewal rate of over 90% for more than 500 accounts, demonstrating his commitment to delivering top-tier service. His expertise in training and support has been instrumental in helping clients maximize their use of organizational software.
Education and Training
Andre Delgado studied at Santa Monica College, focusing on General Education, and also attended Airco Technical Institute, where he achieved certification as an AWS Certified Structural Steel Welder. He completed his high school education at Culver City High School. This educational background has provided him with a diverse skill set applicable to his roles in customer success and technical account management.
Early Career Experience
Before entering the technology sector, Andre worked as a Union Ironworker/Welder at W.E. O'Neil Construction from 1985 to 1988. He later transitioned to the technology field, serving as a Database Administrator at The Parable Group from 2006 to 2009. This early experience laid the foundation for his technical skills and customer-focused approach in subsequent roles.