Ashley Crawford
About Ashley Crawford
Ashley Crawford serves as a Senior Knowledge Base Administrator at Mindbody, where she collaborates with various teams to align content with product releases and support needs. With over six years of experience in technical documentation for fintech and payments, she specializes in creating user-friendly help content and possesses expertise in Knowledge-Centered Support and Salesforce.
Work at Mindbody
Ashley Crawford has served as a Senior Knowledge Base Administrator at Mindbody since 2014. In this role, she collaborates with Product, Development, and Support Teams to ensure that content is aligned with release schedules and meets support needs. Her responsibilities include creating and maintaining technical documentation that supports the company's products and services.
Education and Expertise
Ashley Crawford studied at Allan Hancock College, where she focused on Fire Science and achieved a degree in Fire Science/Fire-fighting. She also attended Cuesta College, earning an Associate of Arts in General Studies. Her expertise includes Knowledge-Centered Support and Salesforce, which she applies in her current role to enhance user experience.
Background
With over six years of experience in creating technical documentation, Ashley specializes in the fintech and payments sectors. Her background includes developing content that is simple, engaging, and contextual, aimed at helping end-users navigate complex systems effectively.
Technical Skills
Ashley Crawford utilizes her HTML skills in the development of technical documentation. This technical proficiency allows her to create well-structured and accessible content that meets the needs of users and supports the functionality of the products she documents.