Brooke Mathews
About Brooke Mathews
Brooke Mathews is a Customer Success Manager at Mindbody, with a background in hospitality gained through various roles at Walt Disney World Swan and Dolphin. She holds a Bachelor of Science in Criminal Justice from Austin Peay State University and has developed a strong focus on enhancing client experiences since completing the Disney College program.
Current Role at Mindbody
Brooke Mathews serves as a Customer Success Manager at Mindbody, a position she has held since 2022. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her experience in the hospitality sector informs her approach to client engagement, allowing her to provide tailored support and solutions.
Previous Experience at Walt Disney World Swan and Dolphin
Brooke Mathews has an extensive background at Walt Disney World Swan and Dolphin, where she worked in various roles. She began as a Barista from 2019 to 2020, followed by a position as a Guest Experience Expert from 2020 to 2021. She later served as Rooms Controller for 7 months in 2021 and as Assistant Rooms Operations Manager for 4 months in 2022. Additionally, she worked in Specialty Food and Beverage in 2019.
Education and Academic Background
Brooke Mathews completed her Bachelor of Science in Criminal Justice at Austin Peay State University, studying from 2016 to 2021. Her academic background provided a foundation for her career, particularly in understanding the importance of relationship-building in hospitality.
Disney College Program Experience
Brooke Mathews participated in the Disney College Program in 2019, which significantly influenced her career path. This experience sparked her interest in hospitality and emphasized the value of creating meaningful connections with guests and clients, shaping her approach in subsequent roles.
Focus on Hospitality and Client Experience
Following her Disney College Program experience, Brooke Mathews dedicated herself to learning more about hospitality. She aims to provide unique client experiences that extend beyond traditional hotel frameworks, leveraging her skills and knowledge gained through her various roles in the hospitality industry.