Carrie Jones
About Carrie Jones
Carrie Jones serves as the Lead Customer Support Specialist at Fitmetrix, where she provides technical assistance and customer support. With a background in sound design and technical production, she has held various roles in customer service and technical support since 2016.
Current Role at Mindbody
Carrie Jones serves as the Lead Customer Support Specialist at Mindbody, specifically for Fitmetrix. She has held this position since 2016, contributing to customer support operations for over eight years in San Luis Obispo, California. In her role, she focuses on assisting customers in achieving their goals and finding the right solutions for their needs.
Previous Experience in Customer Support
Before joining Mindbody, Carrie Jones accumulated significant experience in customer support and technical assistance. She provided technical support for clients, including data transfers from iOS devices and RAM upgrades on computers. Her previous roles included positions at Aaron Brothers, Inc. and Michaels Stores, Inc., where she developed skills in customer interaction and sales.
Educational Background
Carrie Jones earned her Bachelor of Arts degree from Pepperdine University, where she studied Music Theory and Composition with a minor in Computer Science from 1998 to 2003. Additionally, she attended the California Institute of the Arts, focusing on Theatre: Sound Design, although she did not complete the program. She graduated from Gahanna Lincoln High School with a 3.9 GPA.
Technical Skills and Expertise
Carrie Jones possesses technical expertise in providing support for Apple products, including computers, tablets, phones, and watches. Her experience includes commission-based sales, which has enhanced her ability to assist customers effectively. She has also worked as a Sound Technician and House Engineer, further developing her technical skills.
Career Timeline
Carrie Jones has a diverse career history that spans various roles and industries. She worked as a Sound Technician at the California Institute of the Arts from 2008 to 2009, followed by a position as a Framing Associate at Aaron Brothers, Inc. from 2010 to 2014. Prior to her current role at Mindbody, she served as a House Engineer at Pepperdine University from 2004 to 2008.