Daniel Harvey
About Daniel Harvey
Daniel Harvey is a Customer Implementation Manager at Mindbody, where he has worked since 2019. He has extensive experience in sales and customer management, having previously held positions at Vodafone UK, Plusnet, and Orange.
Work at Mindbody
Daniel Harvey has been employed at Mindbody as a Customer Implementation Manager since 2019. In this role, he manages and implements customer projects, which include training, site changes, and reporting assistance. He works with a diverse client base, from single location businesses to multi-location franchises and exclusive members-only businesses. Daniel ensures effective project implementation by collaborating with Success Managers, Support, and Sales teams. He also communicates with design teams to create custom Branded Apps for the Apple and Google App stores, demonstrating his expertise in configuring and setting up Mindbody software.
Previous Experience in Sales and Management
Before joining Mindbody, Daniel held several positions in sales and management. He worked at Vodafone UK as a Deputy Manager from 1997 to 2010, gaining 13 years of experience in the telecommunications sector. Following this, he served as Sales Team Lead at Plusnet for one year from 2018 to 2019. Prior to that, he was a Senior Sales professional at Orange from 2010 to 2012. These roles contributed to his extensive background in customer relations and sales strategies.
Education and Expertise
Daniel studied Communication and Media Studies at North Oxfordshire College from 1994 to 1996, achieving a qualification in the field. He also attended Drayton Secondary in Banbury from 1988 to 1994. His educational background supports his expertise in customer communication and project management, essential for his current role at Mindbody. He is recognized as a subject matter expert in Mindbody software, which enhances his ability to consult with clients effectively.
Skills in Process Documentation and Training
In his current role, Daniel creates specific process documentation and training videos as needed. This skill is crucial for ensuring that clients understand how to utilize Mindbody software effectively. His ability to communicate complex information in a clear manner aids in the successful onboarding of clients and enhances their overall experience with the software.