David Bobb
About David Bobb
David Bobb serves as the Team Lead for Customer Service at MINDBODY, Inc., where he has worked since 2016. He collaborates with product and development teams to resolve critical issues and enhance customer service operations.
Work at Mindbody
David Bobb has been working at MINDBODY, Inc. since 2016, serving as the Team Lead for Customer Service. In this role, he leads initiatives and projects focused on enhancing the efficiency and effectiveness of the customer service team. His responsibilities include collaborating with product and development teams to address severe issues and provide valuable feedback for product releases. He also handles escalated and enterprise customer issues, offering advanced troubleshooting support that encompasses web integrations and API management.
Education and Expertise
David Bobb earned his Bachelor's degree from St. Edward's University, where he studied from 2007 to 2011. He furthered his education by attending the Austin Coding Academy, where he completed a certification program as a Full Stack JavaScript Developer in 2019. This combination of formal education and specialized training equips him with a strong foundation in both customer service and technical support.
Background in Technical Support
Before joining MINDBODY, David Bobb worked at HealCode as the Director of Technical Support from 2014 to 2016. During his tenure, he developed training materials aimed at enhancing the skills and knowledge of the customer service team. His experience in technical support has contributed to his ability to manage complex customer issues effectively.
Customer Service Leadership
As Team Lead in Customer Service at MINDBODY, David Bobb is responsible for leading the customer service team in addressing customer needs. He plays a key role in developing strategies to improve service delivery and customer satisfaction. His focus on training and development helps ensure that the team is well-equipped to handle a variety of customer inquiries and challenges.