Erica Smith
About Erica Smith
Erica Smith is an experienced leader currently serving as the ERG Leader at Mindbody United and as a Board Member at Apparo. With a background in client executive roles at Gartner and a focus on promoting diversity and customer success, she has established a strong presence in the technology and nonprofit sectors.
Work at Mindbody
Erica Smith currently holds the position of Mindbody United | ERG Leader at Mindbody, a role she has occupied since 2022. In this capacity, she serves as an Executive Sponsor for the Unite Employee Resource Group, which is dedicated to promoting diversity and cultural awareness within the organization. Additionally, she has been serving as the Senior Director of the Strategic Accounts Organization since 2021, focusing on aligning organizational efforts towards customer success-oriented outcomes.
Previous Experience at Gartner
Erica Smith has extensive experience at Gartner, where she worked in various roles from 2014 to 2021. She served as the Global Chair of the Women at Gartner Employee Resource Group for three years, from 2018 to 2021. Prior to that, she held the position of Global Enterprise Financial Services Sales Manager from 2019 to 2021 and was a Client Executive in the High Tech Global Enterprise Client Organization from 2017 to 2018. She also worked as a Senior Account Executive in the CIO Advisory sector from 2014 to 2016.
Board Membership at Apparo
Since 2014, Erica Smith has been a Board Member at Apparo, an organization that provides technology solutions for nonprofits. In her role, she collaborates with Charlotte's CIO and Tech Executive Community, actively contributing to community service initiatives. Her involvement reflects her commitment to leveraging technology for social impact and supporting nonprofit organizations in the Charlotte area.
Education and Expertise
Erica Smith earned her Bachelor of Science degree from the Isenberg School of Management at UMass Amherst, where she studied at the Mark H. McCormack Department of Sport Management from 2001 to 2005. Her educational background provides a foundation for her strong operational and analytical abilities, which she applies in her professional roles to simplify processes and achieve organizational goals.
Professional Skills and Leadership
Erica Smith is recognized for her ability to navigate and lead within highly matrixed environments. She establishes strong relationships across various organizational facets, demonstrating a focus on customer success and client satisfaction. Her leadership style is characterized by operational efficiency and a commitment to overcoming obstacles to achieve desired outcomes.