Erika Jones
About Erika Jones
Erika Jones is an Education Specialist at Mindbody, where she has worked since 2021. She has over 15 years of experience in customer service and training roles, primarily at Diggers Hotline, Inc. and Mindbody.
Current Role as Education Specialist
Erika Jones currently serves as an Education Specialist at Mindbody, a position she has held since 2021. In this role, she focuses on developing educational content and training programs to enhance user experience. Her work is based in Scottsdale, Arizona, where she applies her extensive knowledge in onboarding and training to support clients effectively.
Previous Experience at Mindbody
Prior to her current role, Erika worked at Mindbody as a Senior Onboarding Specialist from 2019 to 2021. During this two-year tenure, she was responsible for guiding new clients through the onboarding process, ensuring they understood the platform's features and functionalities. She also held the position of Onboarding Specialist from 2018 to 2019, where she contributed to the onboarding efforts for new users in San Luis Obispo County, California.
Career at Diggers Hotline, Inc.
Erika Jones has a significant history with Diggers Hotline, Inc., where she worked for over a decade in various roles. She began her career there as a Call Center Representative in 2005 and progressed to become a Customer Service Team Lead by 2014. Her roles included Call Center Coach, Support Specialist, and Trainer & Quality Assurance, reflecting her growth and expertise in customer service and training.
Professional Development and Skills
Throughout her career, Erika has developed a strong skill set in customer service, training, and onboarding. Her experience in leading teams and creating training materials has equipped her with the tools necessary to enhance client education and support. This expertise is evident in her current role at Mindbody, where she continues to focus on improving user engagement and satisfaction.