Felicia Muriel
About Felicia Muriel
Felicia Muriel is a Senior Technical Writer at Mindbody with over 11 years of experience in the role. She has a background in customer service management and expertise in payments tokenization, encryption, and compliance.
Current Role at Mindbody
Felicia Muriel serves as a Senior Technical Writer at Mindbody, a position she has held since 2013. In this role, she focuses on creating high-quality documentation that simplifies software and hardware guidance for both B2B and B2C audiences. She contributes to product design and acts as a go-to-market stakeholder for Mindbody Payments and Financial products. Her extensive experience in technical writing supports the company's mission to deliver clear and effective communication to its users.
Previous Work Experience
Prior to her current role, Felicia held several positions in customer service and management. She worked as an Onsite Resident Manager at Investors' Property Services for nine months in 2011-2012 in the Greater Los Angeles Area. She also served as a Customer Service Co-Manager at Modnique for two years from 2011 to 2013 in Los Angeles, CA, and as an Assistant Manager at Bidz.com for ten months in 2011-2012 in Culver City, CA. Additionally, she worked as a Disc Jockey at Riverbend Communications from 2008 to 2010 in Idaho Falls, Idaho.
Education and Expertise
Felicia studied Broadcast and Print Journalism at California Polytechnic State University-San Luis Obispo from 2001 to 2004, where she earned a degree in the field. She completed her high school education at East Bakersfield High School, graduating with a diploma in 2001. Her professional expertise includes payments tokenization and encryption, multi-factor authentication, address verification systems, PCI DSS and PSD2 compliance, as well as risk and fraud management.
Technical Proficiencies
Felicia is proficient in a variety of technical tools and platforms that enhance her work efficiency. She utilizes Salesforce Knowledge and CRM, SharePoint, Slack, Adobe Acrobat Pro, SnagIt, Google Workspace, Wrike, Smartsheet, InVision, Jira, and Compass ticketing systems. Her skills in these tools support her role in technical writing and contribute to her effectiveness in managing documentation and communication processes.