Jacob Erickson
About Jacob Erickson
Jacob Erickson is a Senior Customer Implementation Manager at Mindbody, where he has worked since 2022. He has held various roles at Mindbody, including Onboarding Specialist and Customer Success Manager, and has prior experience in mechanical installation and customer success.
Current Role at Mindbody
Jacob Erickson serves as the Senior Customer Implementation Manager at Mindbody, a position he has held since 2022. In this role, he is responsible for overseeing the implementation process for customers, ensuring that they receive the necessary support and resources to successfully integrate Mindbody's solutions into their operations. His experience in customer success and onboarding contributes to his effectiveness in this position.
Previous Experience at Mindbody
Jacob Erickson has held multiple roles at Mindbody prior to his current position. He began as a Sales Development Representative from 2016 to 2017, where he focused on generating leads and supporting the sales team. He then transitioned to an Onboarding Specialist role from 2017 to 2018, assisting new customers with the initial setup and training. Following this, he worked as a Customer Success Manager from 2018 to 2021, where he managed ongoing customer relationships and ensured satisfaction with Mindbody's services.
Experience at REC Solar
Before joining Mindbody, Jacob Erickson worked at REC Solar as a Lead Mechanical Installer from 2015 to 2016. In this role, he was responsible for the installation of solar energy systems, overseeing the mechanical aspects of projects. His experience in the renewable energy sector provided him with valuable skills in project management and technical installation.
Short Tenure at BuildOps
Jacob Erickson briefly worked at BuildOps as a Senior Customer Success Manager in 2022 for one month. In this position, he focused on enhancing customer satisfaction and retention. However, his tenure at BuildOps was short-lived, as he returned to Mindbody shortly after.