Joanna George
About Joanna George
Joanna George is a Manager of Customer Success with over seven years of experience in customer experience leadership, focusing on relationship building and performance metrics. She holds a Bachelor of Science in Business Administration with an emphasis in Marketing from San Diego State University and an International BBA from KEDGE Business School.
Current Role at Mindbody
Joanna George currently serves as the Manager of Customer Success at Mindbody, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and fostering relationships within the wellness industry. Her work emphasizes connecting individuals to wellness solutions, aligning with Mindbody's mission.
Previous Experience in Customer Success
Prior to her current role, Joanna held various positions at Mindbody, including Customer Success Manager II and Senior Customer Success Manager. Her tenure at Mindbody has spanned from 2022 to 2023, where she developed her skills in customer experience leadership and performance metrics.
Educational Background
Joanna George studied at San Diego State University, where she earned a Bachelor of Science in Business Administration with an emphasis in Marketing from 2013 to 2015. Additionally, she attended KEDGE Business School, completing an International BBA from 2011 to 2015, which provided her with a global perspective on business management.
Experience in Hospitality Management
Joanna has extensive experience in the hospitality sector, having worked at Four Seasons Hotels and Resorts in various roles, including Resort Assistant Manager, Concierge Supervisor, and Overnight Supervisor. Her time at Fairmont Grand Del Mar as Spa Sales Supervisor and Spa & Wellness Manager further solidified her expertise in customer service and operational excellence.
Focus on Process Optimization
Throughout her career, Joanna has demonstrated a strong focus on optimizing processes and collaborating with cross-functional teams. She aims to achieve operational excellence and enhance customer satisfaction, which has been a consistent theme in her professional journey.