Jordan Silva
About Jordan Silva
Jordan Silva is an IT Technician III with extensive experience in various IT roles, including desktop support and service desk management. He has worked for multiple organizations, including Mindbody and Optiv Inc, and holds a Bachelor's Degree in International Relations from California State University, Chico.
Current Role at Mindbody
Jordan Silva currently holds the position of IT Technician III at Mindbody, where he has been employed since 2023. His role is remote and based in Denver, Colorado. In this position, he utilizes his extensive IT knowledge to support various technical needs within the organization.
Previous Experience in IT Support
Jordan Silva has a diverse background in IT support roles. He worked as a Desktop Support Analyst at Experis for one month in 2022, and previously served as a Service Desk Technician at machineLOGIC from 2017 to 2019. He also held the position of Sr Service Desk Technician at Optiv Inc from 2020 to 2022, contributing to his comprehensive understanding of IT service management.
Educational Background
Jordan Silva earned a Bachelor's Degree in International Relations from California State University, Chico, where he studied from 2009 to 2013. This educational background provided him with a foundational understanding of global issues, which complements his technical skills in the IT field.
Technical Skills and Expertise
Jordan possesses a strong background in both Windows and OS X operating systems, demonstrating versatility in various IT environments. He has experience supporting mobile devices, which enhances user experience across different platforms. Additionally, he is proficient in using Autotask and ServiceNow for IT service management.
Career Progression in IT
Jordan Silva's career in IT has progressed through various roles and companies. He began as a Service Desk Analyst at California State University, Chico in 2012 and has since taken on roles such as IT Consultant at Fortitude Systems and IT Specialist II at Network Coverage. His career reflects a steady advancement in responsibilities and expertise within the IT sector.