Jordan Sutherland (She/Her)
About Jordan Sutherland (She/Her)
Jordan Sutherland is a Senior Customer Implementation Manager at Mindbody, where she has worked since 2018. She holds a BA in Film & Media Studies from UC Santa Barbara and has experience in customer onboarding and technical support across various roles in the beauty and retail sectors.
Work at Mindbody
Jordan Sutherland serves as a Senior Customer Implementation Manager at Mindbody, a position she has held since 2018. In this role, she manages large-scale beauty projects and provides live technical support for multi-location businesses using Mindbody software. She has designed and taught individualized training programs to accommodate employees with varying skill levels. Additionally, she acts as a liaison between high-value customers and the product team, influencing feature prioritization based on customer feedback. Notably, during the onset of the COVID-19 crisis, she was the only member of the strategic beauty team not furloughed, demonstrating her critical role within the organization.
Education and Expertise
Jordan Sutherland earned her Bachelor of Arts degree in Film & Media Studies from UC Santa Barbara, where she studied from 2006 to 2010. Additionally, she participated in a Year-long Study Abroad Immersion Program at King's College London, focusing on Film Studies from 2009 to 2010. Her educational background has equipped her with a diverse skill set, which she applies in her current role at Mindbody, particularly in managing customer implementations and training.
Previous Work Experience
Before joining Mindbody, Jordan Sutherland held various positions that contributed to her professional development. She worked as a Senior VIP Onboarding Specialist at Booker Software from 2016 to 2018, where she focused on onboarding high-value clients. Prior to that, she was an Assistant Manager at Trader Joe's from 2012 to 2016, and an Office Assistant at Orchard Commercial, Inc. from 2006 to 2011. Her early career also included a role as an Office Assistant at WHEELHOUSE CREATIVE, Inc. from 2011 to 2012.
Key Initiatives and Contributions
At Mindbody, Jordan Sutherland has played a significant role in piloting a new process for onboarding multi-million dollar beauty businesses onto the platform as part of the Strategic Accounts team. This initiative highlights her ability to manage complex projects and deliver tailored solutions for high-value clients. Her contributions extend to providing live technical support through various channels, ensuring that clients effectively utilize Mindbody software.