Jose Castillo
About Jose Castillo
Jose Castillo is a Senior Technical Account Manager at Mindbody, where he has worked for ten years. He serves as the primary contact for the company's largest clients, managing communications and client expectations while creating standardized processes.
Work at Mindbody
Jose Castillo has served as a Senior Technical Account Manager at Mindbody since 2014. In this role, he acts as the primary point of contact for the company's largest and most strategic enterprise clients. He provides a high level of service, often referred to as white-glove service, ensuring that client needs are met effectively. His responsibilities include leading regular check-ins and reviews with clients, which occur on a weekly or bi-weekly basis, as well as quarterly or annual reviews.
Education and Expertise
Jose Castillo completed his high school education at Delta High School, where he achieved his diploma from 1999 to 2002. He also attended Santa Maria High School. His educational background laid the foundation for his career in technical account management, where he has developed expertise in managing client relationships and technical communications.
Client Management Skills
In his role at Mindbody, Jose proactively manages customer expectations and oversees all aspects of communication for both short-term projects and long-term initiatives. He balances client needs with software limitations, advocating for clients within the company to ensure their requirements are met. His approach includes creating processes and internal job aids that support franchise and corporate standardization and conversion.
Professional Experience
With nearly a decade of experience at Mindbody, Jose Castillo has developed a comprehensive understanding of client management and technical account strategies. He leads initiatives that involve both direct client interaction and internal collaboration, ensuring that projects align with client goals and company capabilities. His experience positions him as a key resource for clients navigating complex software solutions.