Karin Schuette
About Karin Schuette
Karin Schuette is a Senior Customer Support Specialist at Mindbody, where she has worked since 2015. She translates marketing campaigns and software features from English to German and provides support to clients in both languages.
Work at Mindbody
Karin Schuette has been employed at Mindbody since 2015, serving as a Senior Customer Support Specialist. In this role, she operates from Wyboston, Bedfordshire, United Kingdom. Her responsibilities include providing support to both German and English speaking clients, ensuring they receive assistance with technical issues, billing inquiries, payments, client care, and data conversion. She acts as the primary contact point for clients, facilitating effective communication and problem resolution.
Translation and Localization Expertise
In her current position, Karin translates marketing campaigns and software features from English to German across all platforms. This role is crucial for ensuring that the product offerings are accessible and understandable to German-speaking clients, enhancing their overall experience with Mindbody's services.
Client Education and Support
Karin educates clients on product features and additional services to promote customer success. She provides comprehensive support, ensuring that clients are well-informed about the tools available to them. Her efforts contribute to a better understanding of the product and its capabilities among users.
Subject Matter Expert
Karin serves as a subject matter expert for international product needs and compliance requirements at Mindbody, Inc. Her expertise allows her to address specific challenges faced by international clients and ensures that the company meets necessary compliance standards.
Previous Experience at Kudos Research
Before joining Mindbody, Karin worked at Kudos Research as an Assistant Field Manager from 1998 to 2003 in London, United Kingdom. This experience provided her with valuable skills in client management and support, which she has applied in her current role.