Katie Petteruti
About Katie Petteruti
Katie Petteruti is a Customer Support Associate at MINDBODY, Inc. with nearly fifteen years of experience in the call center industry, specializing in managerial operations and technical support.
Work at Mindbody
Katie Petteruti has been employed at MINDBODY, Inc. as a Customer Support Associate since 2018. In this role, she provides support to customers and contributes to the overall customer experience. Her responsibilities include assisting users with inquiries and resolving issues related to MINDBODY's services. She operates from the Santa Maria, California location.
Experience in the Call Center Industry
With nearly fifteen years of experience in the call center industry, Katie Petteruti has developed expertise in managerial operations, staffing, scheduling, and technical support. Her extensive background allows her to effectively manage customer interactions and improve service delivery. She has held various positions that have contributed to her comprehensive understanding of customer support dynamics.
Previous Employment History
Before joining MINDBODY, Katie worked in several roles that enhanced her customer support skills. She served as an Office Coordinator at Cal Poly Corporation for two months in early 2018. Prior to that, she was a Customer Care Specialist at Citrix from 2012 to 2015, and a Workforce Management Specialist at LogMeIn from 2015 to 2017 in the Santa Barbara area.
Education and Training
Katie Petteruti studied at Allan Hancock College, where she focused on Medical/Clinical Assistant training from 2004 to 2006. This educational background provided her with foundational skills that are applicable in her customer support roles, particularly in understanding client needs and providing effective assistance.
Skills and Responsibilities
Katie holds direct accountability for the planning, development, and succession of Workforce Management and Developer tools. She is skilled in supporting executive and corporate team members, peers, employees, and customers, which enhances team commitment and fosters a collaborative work environment.