Ken Anderson
About Ken Anderson
Ken Anderson is the Director of Technical Support at Mindbody, where he oversees technical support teams across multiple platforms. With extensive experience in team management and a strong background in customer service, he has a proven track record of achieving significant operational goals.
Work at Mindbody
Ken Anderson has served as the Director of Technical Support at Mindbody since 2021. In this role, he oversees technical support teams across multiple platforms, including Mindbody, Booker, and Classpass. His responsibilities include managing vendor relationships and ensuring that support teams meet their performance targets. His leadership contributes to the overall efficiency and effectiveness of the technical support operations within the company.
Education and Expertise
Ken Anderson studied at Bellevue College, where he completed a Project Management program from 2012 to 2013. He also attended Central Washington University, earning a degree in Education with an English Emphasis from 1991 to 1993. His educational background provides a foundation for his expertise in managing teams and projects effectively.
Background
Before joining Mindbody, Ken Anderson worked at Sincro, an Ansira company, as Senior Manager of Client Services Operations, End User Support, and Technical Support from 2013 to 2021. He also held the position of Associate Director of Customer Financial Services at Verizon Wireless from 1996 to 2012. His extensive experience in customer service and technical support has shaped his approach to team management and operational efficiency.
Achievements in Technical Support
Ken Anderson has a proven track record in technical support, successfully closing over 50 reporting requests and more than 30 Salesforce requests each month. His ability to direct teams to exceed target goals has significantly contributed to the growth of the organizations he has worked with. He has also demonstrated innovative thinking in internal operations through data-driven resource management recommendations.