Lauren Wood, Pmp
About Lauren Wood, Pmp
Lauren Wood is a Program Manager for Customer Advocacy at Mindbody, where she manages the Mindbody Champions program and the Mindbody Visionary Awards. She has a background in account management and operations, having previously worked at Oracle and Kn'B Advertising Inc.
Work at Mindbody
Lauren Wood serves as the Program Manager for Customer Advocacy at Mindbody, a role she has held since 2018. In this position, she manages the Mindbody Champions program, which involves recruiting members, maintaining communication, organizing monthly meetings, and facilitating connections between Champions and internal teams. Additionally, she oversees the Mindbody Visionary Awards, where she develops criteria, promotes the awards, and organizes the selection and ceremony process. Lauren collaborates with Social and Content teams to align customer stories and case studies with quarterly initiatives.
Previous Experience
Before joining Mindbody, Lauren Wood worked at Oracle as an Account Representative in Cloud Infrastructure from 2017 to 2018. Her role involved managing client accounts and providing support in the San Francisco Bay Area. Prior to her time at Oracle, she was an Operations Specialist at Kn'B Advertising Inc. from 2016 to 2017, where she contributed to operational processes in the San Luis Obispo area.
Education and Expertise
Lauren Wood earned her Bachelor's degree in English Language and Literature from California Polytechnic State University-San Luis Obispo, completing her studies from 2013 to 2017. Her educational background provides her with strong communication skills, which she applies in her current role at Mindbody, particularly in managing customer testimonials and review management.
Customer Advocacy Initiatives
In her role at Mindbody, Lauren Wood engages in review management by monitoring, reporting, and incentivizing customer reviews. She also oversees the creation and management of customer testimonials, which includes outreach, writing, and maintaining a testimonial database. These initiatives are integral to enhancing customer advocacy and ensuring positive customer experiences.