Madison Cole
About Madison Cole
Madison Cole is a Senior Manager of Technical Support at Mindbody, where she has worked since 2023. She has a diverse background in customer service and technical support, with previous roles at companies such as LIDS Sports Group, OutboundEngine, and Booker Software.
Current Role at Mindbody
Madison Cole serves as the Senior Manager of Technical Support at Mindbody, a position she has held since 2023. In this role, she oversees technical support operations, ensuring that clients receive effective assistance and solutions. Her experience within the company includes a previous role as Technical Support Manager from 2022 to 2023, and as Supervisor from 2018 to 2022, where she contributed to enhancing customer service processes.
Previous Experience in Customer Support
Before her current position at Mindbody, Madison Cole gained extensive experience in customer support roles. She worked as a Client Success Specialist at Booker Software from 2016 to 2018, where she focused on client relationships and satisfaction. Additionally, she held positions as a Sales Associate at LIDS Sports Group and OutboundEngine, as well as a Customer Service Representative Intern at Swiftpage, contributing to her knowledge in sales and customer service.
Education and Academic Background
Madison Cole completed her Bachelor’s Degree in Global Studies with a Minor in Sustainability at Arizona State University from 2010 to 2014. Prior to that, she attended Green Mountain High School, where she studied General Studies from 2006 to 2010. Her educational background provides her with a broad understanding of global issues and sustainability, which complements her professional roles.
Work History Overview
Madison Cole's work history includes various roles that have shaped her career in technical support and customer service. She began her career as a Customer Service Representative Intern at Swiftpage in 2011. Over the years, she has worked in different capacities, including Sales Reporting Administrator at Swiftpage, and Sales Associate positions at LIDS Sports Group and OutboundEngine. Her diverse experience has equipped her with a comprehensive skill set in customer relations and technical support.