Marsel Tefaj
About Marsel Tefaj
Marsel Tefaj is an experienced UKEU Sales Account Manager currently working at MINDBODY, Inc. in London, United Kingdom, with a strong background in problem management and customer service in the computer software industry.
Work at Mindbody
Marsel Tefaj has been employed at MINDBODY, Inc. as a UKEU Sales Account Manager since 2016. In this role, he focuses on managing sales accounts and enhancing customer relationships within the European market. His experience in this position spans over eight years, during which he has developed strategies to improve sales performance and customer satisfaction.
Current Role at Planday
Since 2018, Marsel Tefaj has served as an Account Executive at Planday in London, United Kingdom. His responsibilities include managing client accounts and ensuring customer service excellence. His tenure at Planday has lasted for six years, during which he has contributed to the company's growth in the software industry.
Background in Computer Software Industry
Marsel Tefaj has a strong background in the computer software industry, with a demonstrated history of enhancing customer service experiences. He has worked in various roles that leverage his skills in management and customer service, contributing to effective problem management and customer satisfaction.
Education and Expertise
Marsel Tefaj holds a Bachelor of Business Administration (B.B.A.) from the University of Tirana, where he studied Business Administration and Management from 2008 to 2012. Additionally, he has a Bachelor's degree in Military and Strategic Leadership from the Military Academy, which he attended from 2008 to 2011. His educational background supports his expertise in management and effective sales strategies, including proficiency in Microsoft Excel.
Previous Experience
Before his current roles, Marsel Tefaj worked at the Albanian Armed Forces as a Lieutenant from 2013 to 2014. He also served as a Customer Service Operations Manager at IDS - Intercom Data Service Group in Tirana, Albania, from 2014 to 2016. These positions provided him with valuable experience in leadership and customer service operations.