Ornella Jacobs
About Ornella Jacobs
Ornella Jacobs is a Senior Customer Success Manager at Mindbody and Managing Director at White Box Property Ltd. With a background in customer service and a degree in International Business English, she has been recognized as a Top 100 Customer Success Strategist in 2022.
Work at Mindbody
Ornella Jacobs currently serves as a Senior Customer Success Manager at Mindbody, a position she has held since 2021. Prior to this role, she worked in various capacities at Mindbody, including Customer Success Manager from 2018 to 2021, Premium Services Specialist from 2017 to 2018, and Associate Premium Services Specialist from 2016 to 2017. Her extensive experience at Mindbody spans over five years, during which she contributed to enhancing customer satisfaction and success.
Education and Expertise
Ornella Jacobs studied International Business English at Anglia Ruskin University, achieving a Certificate of Higher Education from 2010 to 2014. Her educational background supports her expertise in customer success management and communication. Additionally, she is fluent in both French and English, which enhances her ability to engage with a diverse clientele.
Background
Before her tenure at Mindbody, Ornella Jacobs worked at Booking.com as an Accommodation Service Executive from 2014 to 2016 in Cambridge, United Kingdom. She also held various roles in customer service and sales, including a position as a Sales Consultant at The Perfume Shop in 2013 and as an Assembler at Top Flight Personnel in 2010. Her diverse work history has equipped her with a broad skill set in customer engagement and service.
Achievements
In 2022, Ornella Jacobs was recognized as a Top 100 Customer Success Strategist, highlighting her contributions and expertise in the field of customer success. This recognition reflects her commitment to excellence and her impact on customer relationship management.
Freelance Services
Ornella Jacobs offers freelance services, including LinkedIn ghostwriting for professionals, business owners, and CEOs. She also provides social media management services, which encompass content creation, scheduling, rebranding, and audience engagement. Her freelance work complements her professional experience and showcases her skills in digital communication.