Raymond Fung
About Raymond Fung
Raymond Fung is a Customer Support Specialist at MINDBODY, Inc. in Sydney, Australia, with a background in Computer and Information Sciences from Macquarie University and over 16 years of experience in customer support roles.
Work at MINDBODY
Raymond Fung has been employed at MINDBODY, Inc. as a Customer Support Specialist since 2019. His role involves addressing customer inquiries and resolving issues efficiently. He utilizes effective communication and problem-solving skills to ensure customer satisfaction. His position is based in Sydney, Australia, where he contributes to the company's commitment to providing high-quality customer service.
Education and Expertise
Raymond Fung studied at Macquarie University from 2001 to 2004, where he earned a Bachelor of Information and Computer Systems. His academic background in Computer and Information Sciences and Support Services has equipped him with the technical knowledge necessary for his career in customer support.
Background
Prior to his current role at MINDBODY, Raymond Fung worked at CA Technologies as a Senior Customer Experience Representative from 2008 to 2019. During his 11 years at CA Technologies, he developed skills in customer interaction and support, focusing on understanding business drivers and demonstrating empathy in customer communications.
Customer Support Skills
Raymond Fung possesses strong skills in effective communication and problem-solving. He is adept at engaging with customers at all levels of hierarchy, both internally and externally. His approach includes driving root cause analysis to address customer issues comprehensively, ensuring a thorough understanding of their needs.