Ross Kynoch
About Ross Kynoch
Ross Kynoch serves as the Director of Customer Services EMEA at MINDBODY, where he leads a team of approximately 80 staff. He has a strong background in telecommunications and SaaS businesses, particularly within the health and wellness sector.
Current Role at MINDBODY
Ross Kynoch serves as the Director of Customer Services EMEA at MINDBODY, a global SaaS company focused on the health and wellness industry. He has held this position since 2020 and is based in Sheffield, United Kingdom. In this role, he is responsible for leading a team of approximately 80 staff members across the EMEA region. His leadership emphasizes a customer-centric approach while implementing strategic operational changes to adapt to varying commercial climates.
Previous Experience at MINDBODY
Prior to his current role, Ross Kynoch worked at MINDBODY as a Senior Manager in Customer Services EMEA for 11 months in 2019. During this time, he contributed to enhancing customer service operations within the organization, leveraging his background in telecommunications and SaaS-based businesses.
Professional Background in Telecommunications
Ross Kynoch has a strong background in telecommunications and SaaS-based businesses, particularly within the health and wellness sector. His experience includes various roles that required skills in headcount modeling, forecasting, and budgeting, ensuring alignment with company goals and customer needs. His expertise also extends to retention and attrition strategies, which are vital for customer success.
Education and Qualifications
Ross Kynoch studied at Sheffield Hallam University, where he earned a BSc in Property Development from 2005 to 2008. He also attended Saint Mary's International School of Japan from 1996 to 2000. His educational background provides a foundation for his career in customer services and management.
Career History at Plusnet
Ross Kynoch held multiple positions at Plusnet, including Resource Manager, Business Manager for Sales & Retentions, and Business Manager for Customer Services. His tenure at Plusnet spanned from 2014 to 2019, during which he implemented strategies to enhance customer service and operational efficiency.