Ted Hill
About Ted Hill
Ted Hill is a Senior Customer Implementation Manager at Mindbody, where he has worked since 2019 in Atlanta, Georgia. He has a diverse background in technology and training, with previous roles in various organizations including America's Capital Partners and Wandering WiFi.
Work at Mindbody
Ted Hill has served as the Senior Customer Implementation Manager at Mindbody since 2019. In this role, he is responsible for overseeing customer implementation processes and ensuring a smooth transition for clients. Based in Atlanta, Georgia, he conducts routine and on-demand quality checks and remediation of technicians, which includes call reviews and case reviews. His work focuses on maintaining high performance metrics within the organization.
Previous Employment Experience
Before joining Mindbody, Ted Hill held several positions in various organizations. He worked at America's Capital Partners as an IT Administrative Clerk from 2008 to 2009. He then served as a Lead Scanning Clerk at Fowler White Burnett, PA from 2009 to 2011. Following that, he was a Technology Assistant at Jay Geier's Scheduling Institute from 2012 to 2013, and later worked as a Training Manager at Wandering WiFi from 2013 to 2016.
Education and Expertise
Ted Hill studied at Florida State University from 2004 to 2006, where he focused on Music. His educational background has contributed to his diverse skill set, enabling him to effectively manage training resources and quality assurance in his professional roles. His expertise includes developing instructional documentation and examinations for technical procedures and compliance.
Quality Assurance and Training Management
In his current role, Ted Hill organizes training resources and ensures compliance within the Technical Support department at Mindbody. He is involved in developing and updating instructional documentation related to department procedures and networking fundamentals. His efforts are aimed at enhancing the overall performance and efficiency of the technical support team.