Thom Waldman
About Thom Waldman
Thom Waldman serves as a Premium Support Coordinator at MINDBODY, Inc., where he specializes in project management for software implementation and configuration. With over 16 years of experience, he plays a key role in supporting new business locations and mentoring junior staff.
Work at Mindbody
Thom Waldman has been employed at MINDBODY, Inc. as a Premium Support Coordinator/TLC since 2008, accumulating 16 years of experience in this role. Based in the San Luis Obispo, California Area, he provides project management support focused on software implementation and configuration in an enterprise setting. His responsibilities include gathering business requirements, managing project timelines for premium clients, and facilitating the conversion process from competitor software. He also coordinates the sale of hardware and new business locations with assigned sales representatives.
Project Management and Software Implementation
In his role, Thom Waldman specializes in project management support specifically tailored to software implementation and configuration. He is involved in the creation of new sites to support MINDBODY's 'Jump Start & Fresh Start' programs. He creates and manages template sites for multi-location and franchise accounts, which assists in logistics for new site creation. His expertise ensures that premium clients receive tailored solutions that meet their business needs.
Mentorship and Team Coordination
Thom Waldman plays a significant role in mentoring Associate Premium Account Coordinators. He assists them in the setup and support of MINDBODY premium accounts, fostering a collaborative environment that enhances team performance. His coordination efforts extend to working closely with sales representatives to facilitate the sale of hardware and new business locations, ensuring a seamless integration for clients.
Education and Background
Thom Waldman attended Ft. Hamilton High School, where he studied Theatre/Theater from 1975 to 1978. This educational background in the arts may contribute to his communication skills and ability to manage client relationships effectively. His transition from a focus on theatre to a career in project management and software support highlights his adaptability and diverse skill set.