Charles Jaeger
About Charles Jaeger
Charles Jaeger is a Planner Principal at the Minnesota Department of Health, where he has worked since 2020. He has a background in public safety and revenue management, with experience in implementing systems and tools to enhance operational efficiency during the COVID-19 response.
Work at Minnesota Department of Health
Charles Jaeger has been serving as a Planner Principal at the Minnesota Department of Health since 2020. In this role, he is responsible for planning and coordinating various health initiatives. Prior to this position, he worked as a Management Analyst 2 at the same department from 2015 to 2018, where he contributed to various analytical projects aimed at improving health services.
Previous Experience at Minnesota Department of Public Safety
Jaeger held multiple positions at the Minnesota Department of Public Safety from 2007 to 2015. He began as an Office and Administrative Specialist - Intermediate, then progressed to Lead Worker, and later served as a Management Analyst 2. During his tenure, he acted as a Business Liaison from 2010 to 2013, facilitating communication and project management within the department.
Education and Expertise
Charles Jaeger earned a Bachelor of Arts in English Literature from the University of Minnesota-Twin Cities, completing his studies from 2003 to 2006. He furthered his education by obtaining a Bachelor of Science in Management from Metropolitan State University between 2013 and 2016. His educational background supports his analytical and planning capabilities in his professional roles.
COVID-19 Response Initiatives
During the COVID-19 pandemic, Jaeger implemented a scheduling system specifically for case investigators, enhancing operational efficiency. He also developed quality assurance parameters for the call audit team and provided technical support for Amazon Connect Softphone and other proprietary systems, contributing to the department's response efforts.
Work at Minnesota Department of Revenue
Jaeger worked at the Minnesota Department of Revenue in various capacities, including as Office Services Supervisor 3 from 2018 to 2020 and Office Services Supervisor 1 for a brief period in 2018. His roles involved overseeing office operations and ensuring efficient service delivery within the department.