Angel Magana
About Angel Magana
Angel Magana is a System Engineer II at Minted, where he leads the Helpdesk team and develops documentation for team training. He has previous experience at Costco Wholesale and Tesla, and holds a Bachelor of Science in Computer Engineering Technology from DeVry University.
Work at Minted
Angel Magana has been employed at Minted as a System Engineer II since 2016. In this role, he leads the Helpdesk team, providing guidance and support to team members. He is responsible for developing extensive documentation that serves as a general reference and training resource for the Helpdesk staff. His contributions include implementing API setups for Five9, which streamline the processes of bulk creating, modifying, and off-boarding accounts. Additionally, he manages life cycle processes to ensure that operating systems and computer models remain current.
Previous Experience at Tesla
Before joining Minted, Angel Magana worked at Tesla as a Senior Technical Services Engineer from 2011 to 2015. This position was located in San Mateo, California, and involved responsibilities related to technical services. His experience at Tesla, which was previously known as SolarCity, contributed to his expertise in system engineering and technical support.
Experience at Costco Wholesale
Angel Magana's career began at Costco Wholesale, where he served as a Front-End Supervisor from 2006 to 2010 in Fremont, California. During his four years at Costco, he gained valuable experience in customer service and team management, which laid the foundation for his later roles in technical support and engineering.
Education and Expertise
Angel Magana earned a Bachelor of Science in Computer Engineering Technology from DeVry University, completing his studies from 2006 to 2010. This educational background provided him with a strong foundation in computer engineering principles, which he has applied throughout his career in various technical roles.
Technical Skills and Contributions
In his current role and previous positions, Angel Magana has developed a range of technical skills. He utilizes batch and PowerShell scripting for application deployment and Active Directory management. His expertise in these areas enhances the efficiency and effectiveness of the systems he manages.