Carlos May
About Carlos May
Carlos May is a Seasonal Customer Service Representative with experience in customer service roles at various companies, including Minted and The North Face. He has a background in Criminal Justice and has demonstrated strong skills in customer engagement and sales performance.
Work at Minted
Carlos May has been employed at Minted as a Seasonal Customer Service Representative since 2022. In this role, he focuses on enhancing customer satisfaction and addressing inquiries effectively. His responsibilities include utilizing customer surveys to gather feedback, which has contributed to high satisfactory survey scores. Carlos's experience in customer service roles has equipped him with the skills necessary to meet and exceed customer expectations.
Previous Experience in Customer Service
Prior to his current position at Minted, Carlos May worked in various customer service roles. He served as a Retail Sales Associate at The North Face from 2017 to 2021, where he surpassed sales projections and achieved key performance indicators. Additionally, he worked as an Admissions Associate at Six Flags for three months in 2015 and as a Restaurant Crew Member at Papa Murphy's Take N Bake Pizza from 2015 to 2017. These experiences helped him develop strong customer loyalty and retention skills.
Education and Expertise
Carlos May studied at Solano Community College, where he pursued a degree in Criminal Justice/Police Science. He earned an Associate of Science (AS) degree from 2015 to 2021. His education has provided him with a foundational understanding of communication and interpersonal skills, which he applies in his customer service roles.
Background in Team Collaboration
Throughout his career, Carlos May has worked with diverse teams, enhancing his communication and idea-sharing skills. His ability to adapt his communication style to handle various customer situations effectively has been a key aspect of his professional development. This experience has contributed to his success in building rapport with customers and understanding their needs.