Kelly Smart Robinson
About Kelly Smart Robinson
Kelly Smart Robinson is a Senior Customer Operations Manager at Minted, where she has worked since 2013. She has a diverse background in customer operations, having held positions at Connectv, Kodak Gallery, Infospace, and Neopost.
Current Role at Minted
Kelly Smart Robinson serves as the Senior Customer Operations Manager at Minted, a position she has held since 2013. In this role, she is responsible for overseeing customer operations, ensuring efficient service delivery, and enhancing customer satisfaction. Her tenure at Minted spans over 11 years, during which she has contributed to the company's growth and operational excellence in San Francisco, California.
Previous Experience at Connectv
Prior to her current role, Kelly worked at Connectv as the Director of Customer Services from 2012 to 2013. During her one-year tenure in Emeryville, California, she managed customer service operations, focusing on improving service quality and customer engagement. Her leadership in this role helped streamline processes and enhance the overall customer experience.
Background in Customer Operations
Kelly has extensive experience in customer operations, having worked at Kodak Gallery as a Customer Operations Supervisor from 2007 to 2012. Over five years, she was involved in managing customer service teams and implementing operational strategies to improve service delivery. Her background also includes a role as Merchant Operations Supervisor at Infospace from 1998 to 2001, where she focused on online advertising and promotions.
Education and Training
Kelly studied Business Administration and Management at Mission College from 1997 to 2000. This educational background provided her with foundational knowledge in business operations, management principles, and customer service strategies, which she has applied throughout her career.
Experience in International Operations
In addition to her roles in the United States, Kelly worked internationally as an Accounts Services Manager at Neopost from 2005 to 2007 in Bagneux, Ile-de-france, France. This position involved managing account services and enhancing customer relationships in a global context, further expanding her expertise in customer operations.