Richard Graves
About Richard Graves
Richard Graves serves as the Senior Manager of Customer Service at Minted, where he has worked since 2019. He has extensive experience in customer service management, previously holding positions at Ingenico ePayments, SquareTrade, Apple, and Reel.com.
Work at Minted
Richard Graves has served as Senior Manager of Customer Service at Minted since 2019. In this role, he prioritizes both internal and external client experiences, ensuring high-quality service delivery. He focuses on creating scalable customer service workflows to support the company's future growth. Additionally, he has implemented technology-driven solutions to enhance customer service processes, demonstrating a commitment to innovation and efficiency. Graves also emphasizes the importance of professional development, providing growth opportunities for team members to help them realize their potential.
Previous Experience in Customer Service
Before joining Minted, Richard Graves held several positions in customer service management. He worked at Ingenico ePayments as Team Manager for Merchant Services in North America from 2016 to 2019. Prior to that, he was an Area Manager for Customer Care at SquareTrade from 2013 to 2016. His experience also includes a managerial role at Apple from 2008 to 2013 and a position as Customer Service Manager at Reel.com from 1998 to 2000. These roles contributed to his extensive knowledge and expertise in customer service operations.
Education and Expertise
Richard Graves earned a Bachelor of Science (BS) degree from the University of California, Davis, studying there from 1996 to 1998. He also attended Diablo Valley College from 1994 to 1996. His foundational education was completed at Bishop O'Dowd High School, where he received his High School Diploma from 1991 to 1994. This educational background supports his professional expertise in customer service management and operations.
Career Development and Focus
Throughout his career, Richard Graves has focused on enhancing customer service experiences and team development. At Minted, he advocates for both internal and external client experiences as a top priority. He is dedicated to creating scalable workflows that can adapt to future growth, ensuring that customer service remains efficient and effective. His commitment to implementing technology-driven solutions reflects his proactive approach to improving service processes.
Tenure at Bed Bath & Beyond
Richard Graves worked at Bed Bath & Beyond from 2001 to 2008, where he held the position of Operations Manager and Assistant Store Manager. His tenure at this retail company spanned seven years and provided him with valuable experience in operations management and customer service within a retail environment. This role contributed to his overall skill set in managing customer interactions and operational workflows.