Travis Garrod
About Travis Garrod
Travis Garrod is a Customer Service Representative at Minted, where he has worked since 2020. He has a background in customer support and operations, having held various roles in companies such as InEight Inc. and et alia, and he holds a Bachelor of Arts in Journalism from the University of Wisconsin-Milwaukee.
Work at Minted
Travis Garrod has been employed at Minted as a Customer Service Representative since 2020. His role involves performing Action Consultations to customize and personalize customer experiences for significant events such as weddings and baby showers. He utilizes various support and collaboration tools, including Salesforce Lightning, Slack, Five9, and Omni-Channel, to assist customers effectively. Travis has been selected for advanced training at Minted, enabling him to manage customer escalations and specialty queues. His commitment to customer satisfaction is reflected in the consistently high ratings and positive feedback he receives from Customer Satisfaction surveys and internal Quality Assurance scorecards.
Previous Experience
Before joining Minted, Travis Garrod held several positions in customer service and support. He worked at A Better Today Recovery Services as a Content Writer for one month in 2020. Prior to that, he served as a Customer Service Representative at Manpower for five months in 1999. His experience also includes a role as Director of Customer Support and Training at InEight Inc. from 2014 to 2015. Additionally, he co-founded et alia and served as Vice President of Operations for 15 years from 1999 to 2014. These roles have contributed to his extensive background in customer service and support.
Education and Expertise
Travis Garrod studied at the University of Wisconsin-Milwaukee, where he earned a Bachelor of Arts in Journalism from 1992 to 1997. His educational background has equipped him with skills in communication and customer engagement. His expertise in customer service is further enhanced by his experience in various roles, allowing him to connect naturally with customers and provide valuable guidance throughout their wedding planning journey.
Background
Travis Garrod was born and raised in Alaska. He currently resides in Phoenix, Arizona, where he enjoys a snow-free lifestyle. His transition from Alaska to Arizona marks a significant change in his living environment, allowing him to focus on his career in customer service at Minted. His personal experiences and background contribute to his ability to connect with customers on a personal level.
Achievements in Customer Service
Travis Garrod has consistently received high ratings and positive feedback from customers, reflecting his dedication to providing exceptional service. His ability to perform Action Consultations and encourage customers to leverage his expertise throughout their wedding journey demonstrates his commitment to enhancing customer experiences. He is proud of the quality of the invitations he designs and is excited to assist couples in shaping monumental events in their lives.