Sowmya Suravarapu
About Sowmya Suravarapu
Sowmya Suravarapu is a Cognitive Developer with extensive experience in chatbot integration and voice-based application development. She currently works at HCL Technologies and has a background in Information Technology from JNTU.
Work at HCL Technologies
Sowmya Suravarapu has been employed at HCL Technologies as a Senior Software Developer since 2020. In this role, she has contributed to various projects for four years in Chennai, Tamil Nadu, India. Her responsibilities include software development and integration of advanced technologies to enhance customer service solutions.
Work at Miracle Software Systems, Inc
Sowmya Suravarapu has served as a Cognitive Developer at Miracle Software Systems, Inc since 2016. With eight years of experience in this position, she operates from Visakhapatnam. Her work focuses on developing cognitive solutions and integrating artificial intelligence into software applications.
Education and Expertise
Sowmya Suravarapu completed her Bachelor of Technology (B.Tech.) in Information Technology at JNTU from 2011 to 2015. Prior to this, she achieved her Primary Education at APS from 1996 to 2009. Her educational background supports her expertise in natural language processing and chatbot development.
Chatbot Development Experience
Sowmya Suravarapu specializes in developing chatbots using various natural language processing tools, including IBM Watson Assistant and RASA NLU. She has over three years of experience in building chatbots on platforms such as Amazon Alexa and Dialogflow, and she has integrated chatbots with customer service platforms like ServiceNow.
Voice-Based Application Development
Sowmya Suravarapu possesses expertise in using Amazon Connect for the development of voice-based applications. This skill enhances her capabilities in creating interactive and user-friendly solutions that leverage voice technology for improved customer engagement.