Cécilia Debry
About Cécilia Debry
Cécilia Debry is the APAC Client Success Director at Mirakl in Sydney, Australia, with a background in customer success, consulting, and entrepreneurship.
Title: APAC Client Success Director at Mirakl
Cécilia Debry holds the position of APAC Client Success Director at Mirakl. In her current role in Sydney, Nouvelle-Galles du Sud, Australie, she leads the APAC Client Success team. She has achieved significant milestones, including a 95% client retention rate within the first year and implementing a new client onboarding process that reduced the average onboarding time by 30%.
Professional Experience at Mirakl
Cécilia Debry has had a successful tenure at Mirakl. Before her current role, she served as the Director of Customer Success from 2018 to 2023 in Sydney. During this time, she developed a comprehensive training program for new hires, enhancing employee ramp-up time by 20%, and presented at the 2022 APAC E-commerce Summit on 'Driving Customer Success in a Digital Marketplace.'
Previous Roles in Various Companies
Cécilia Debry co-founded and served as CEO of Little Panda from 2016 to 2018 in Ville de Paris, Île-de-France, France. Prior to this, she held various positions at Oliver Wyman, including Engagement Manager, Associate, Senior Consultant, and Consultant from 2010 to 2016. She also had short stints at Château de Berne and HSBC, and a marketing and communication internship at Enterprise Data Services in 2008.
Education and Expertise
Cécilia Debry holds a Master’s degree in International Management from Università Bocconi (2009-2010) and studied at HEC Paris from 2006 to 2010. She also completed Classe préparatoire at Lycée Saint Louis from 2004 to 2006. Her educational background has fortified her expertise in international management and customer success.
Mentorship and Advocacy
Cécilia Debry volunteers as a mentor for the Women in Tech initiative in Sydney. Through this role, she provides guidance and support to young female professionals in the tech industry, demonstrating her commitment to fostering diversity and inclusion within the sector.