Emma Cole
About Emma Cole
Emma Cole is a Senior Client Success Consultant at Mirakl and an Account Manager Team Lead at ChannelAdvisor in London, with a diverse background in product development and sales.
Professional Experience at Mirakl
Emma Cole has been working at Mirakl as a Senior Client Success Consultant since September 2019. Based in London, Greater London, United Kingdom, Emma's role involves ensuring customer satisfaction and optimizing client use of Mirakl's services. Her position is crucial for maintaining long-term client relationships and enhancing the overall user experience.
Role at ChannelAdvisor
In addition to her role at Mirakl, Emma Cole is currently serving as an Account Manager Team Lead at ChannelAdvisor in London, Greater London, United Kingdom. As a team lead, she oversees the account management process, guiding both her team and her clients towards achieving their marketing and operational objectives. Previously, Emma was a Campaign Manager at ChannelAdvisor's Morrisville, North Carolina office from 2016 to 2018, where she managed and executed marketing campaigns.
Previous Positions in Product Development and Management
Emma Cole's career includes various significant positions in product development and management. From 2014 to 2016, she was a Product Development Assistant for soft accessories and homewear at Burberry in London. Before that, she developed products at Zeon Chemicals from 2012 to 2014 in London. These roles provided her with extensive experience in product lifecycle management and development.
Early Career in Sales and Buying
Emma Cole's early career was marked by roles in sales and buying. She worked as a Sales Associate at Selfridges and Abercrombie & Fitch, and was a Sales Assistant at Gap Inc. Additionally, she served as a Trainee Assistant Buyer at Debenhams' head office and as a Sales Associate and Bath and Beauty Area Specialist at Anthropologie Europe. These positions equipped her with a strong foundation in customer service and retail operations.
Educational Background
Emma Cole holds a Bachelor of Arts degree from Westminster University, where she studied from 2009 to 2012. Prior to that, she attended Brunel University London for one year from 2007 to 2008. She completed her secondary education at St. Augustine's Catholic High School in Redditch. Emma's academic background laid the groundwork for her diverse career in client success, product development, and sales.