Gladys Embolo
About Gladys Embolo
Gladys Embolo is the Global Head of Support Solutions at Mirakl, based in Paris, Île-de-France, France, with extensive experience in customer experience and support roles across various companies.
Title at Mirakl
Gladys Embolo currently holds the position of Global Head of Support Solutions at Mirakl. In this role, she oversees the development and implementation of strategies to enhance the customer support experience. Her responsibilities include optimizing support processes and leading a global team to ensure high standards of customer satisfaction.
Professional Experience at Mirakl
Gladys Embolo is based in Paris, Île-de-France, France, and also serves in a customer experience role at Mirakl. She has made significant contributions, including implementing a new customer support strategy that reduced response times by 30%, and organizing a global customer support summit. She has also developed a comprehensive training program for new support staff, resulting in a 20% increase in customer satisfaction scores.
Previous Roles and Experience
Before joining Mirakl, Gladys Embolo has accumulated extensive experience in the customer support and community management field. She worked at Partoo as Head of Customer Operations and Customer Experience. At Aircall, she served as Head Of Customer Care EMEA and was involved in Customer & Product Advocacy. Her other roles include freelancing as a Webmaster/Community Manager and working at BlaBlaCar as Community & Content Manager and Member Relations Agent.
Educational Background
Gladys Embolo studied at Université de Paris I Panthéon-Sorbonne, where she achieved a Master 2 degree in Relations internationales. This academic background provided her with a strong foundation in international relations, which she has applied throughout her professional career.
Achievements and Contributions
Gladys Embolo has published an article on customer experience best practices in a leading industry journal and is a regular speaker at international conferences on customer support and experience management. She mentors junior customer support professionals through an internal Mirakl mentorship program. In 2022, she received the 'Customer Experience Leader of the Year' award at Mirakl.