Patrick Luetjens
About Patrick Luetjens
Patrick Luetjens is the Customer Success Director, DACH NL EE at Mirakl, with extensive experience in e-commerce, consulting, and customer success.
Current Position at Mirakl
Patrick Luetjens holds the position of Customer Success Director for the DACH, NL, and EE regions at Mirakl. He operates in the Greater Munich Metropolitan Area, leveraging his expertise to assist enterprise clients in planning, launching, and running online marketplaces. His role involves driving customer success strategies across diverse markets including Germany, Austria, Switzerland, the Netherlands, and Eastern Europe.
Previous Roles at Amazon
From 2016 to 2019, Patrick Luetjens served as the Head of DE Click & Collect at Amazon in the Munich Area, Germany. Prior to this, from 2014 to 2016, he was the Head of DE Benchmarking - Customer and Seller Experience Strategy at Amazon. In these roles, he specialized in omnichannel strategy and last mile pickup, enhancing Amazon's Click & Collect network.
Experience at eBay
Patrick Luetjens worked as Senior Manager for Consumer Strategy and Operations in the C2C Marketplace at eBay from 2012 to 2014 in Sydney, Australia. His responsibilities involved developing strategies for consumer operations and enhancing user experience within eBay's customer-to-customer marketplace.
Early Career at Accenture
Patrick Luetjens began his career at Accenture, where he was a Management Consultant from 2007 to 2011 in Sydney, New South Wales, Australia. During his tenure, he contributed to several high-profile projects including serving as a Customer Integration lead consultant for Brisbane City Council and as a Digital Advisor for Bupa Australia. His background in CRM advisory and customer experience design was instrumental in these roles.
Educational Background
Patrick Luetjens studied International Business with a focus on Marketing and Finance at Hochschule Furtwangen, earning a Diplom-Betriebswirt from 2003 to 2007. Additionally, he spent a semester at Universidad Anáhuac Mexico Sur, studying Economics and Intercultural Communication in Latin America. His academic background has equipped him with extensive knowledge in business and cross-cultural communication.