You Hieng Ham
About You Hieng Ham
You Hieng Ham is a Senior Technical Solution Consultant at Mirakl in Paris, France, with extensive experience in B2C and B2B e-commerce marketplaces.
Current Position at Mirakl
You Hieng Ham holds the position of Senior Technical Solution Consultant at Mirakl, based in Paris, France. In this role, they are responsible for providing technical support and solutions to clients, ensuring the optimal performance and integration of Mirakl's e-commerce marketplace platform. Their responsibilities likely include troubleshooting technical issues, configuring software systems, and advising on best practices for using Mirakl's e-commerce solutions.
Previous Role at L'Oréal
From 2019 to 2020, You Hieng Ham worked at L'Oréal as the Technical Success Manager for the EMEA & APAC regions. Based in Levallois-Perret, Île-de-France, France, they managed technical projects to improve the performance and success of L'Oréal's digital platforms. This role involved ensuring technical efficiency and effectiveness across multiple regions, reflecting their capability in handling extensive geographic and operational scopes.
Experience at Groupe Clarins
You Hieng Ham served in multiple roles at Groupe Clarins, starting as a Digital IT Operations Project Manager from 2016 to 2017 in Paris 17, Île-de-France, France. They then progressed to become the Responsable Technologie E-commerce & Support Technique from 2017 to 2019. In these positions, they contributed to the enhancement of e-commerce technology and managed technical support operations, focusing on improving service reliability and customer satisfaction.
Consulting Background at Capgemini
At Capgemini Consulting, You Hieng Ham gained significant experience in consulting. They worked as a Consultant from 2013 to 2015 and then as a Senior Consultant from 2015 to 2016, both in La Défense. Their consulting work involved providing strategic and technical advice to clients, helping them optimize their business processes and technology use.
Early Career and Internships
You Hieng Ham began their career with an internship at HSBC in 2011 as Chef de Projet Internet Stagiaire, which lasted for 2 months in La Défense. They also worked at Renault as an Apprenti from 2011 to 2013 in Le Plessis Robinson. Additionally, they had a brief stint at ITC Intercom in 2010 as Assistant Technique et Administratif in Compiègne. These early experiences provided them with a solid foundation in project management and technical support.