Angus Ou
About Angus Ou
Angus Ou is a Senior Technical Support Engineer at Mirantis, specializing in container orchestration and OpenStack technologies. He has extensive experience in technical support and deployment engineering, with a strong educational background in computer engineering.
Work at Mirantis
Angus Ou has been employed at Mirantis as a Senior Technical Support Engineer since 2021. He operates remotely from Taipei, Taiwan. In this role, he provides technical support for various products, including MKE, MCR, MSR, and Kubernetes, to enterprise customers across the APAC, EMEA, and AMER regions. His responsibilities include troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining operational efficiency.
Previous Experience
Prior to his current position at Mirantis, Angus Ou worked as a Deployment Engineer at Mirantis from 2019 to 2021, where he gained experience in deployment processes. Before that, he served as a Technical Support Engineer at QCT from 2016 to 2019. His roles in these positions contributed to his expertise in technical support and deployment within the technology sector.
Education and Expertise
Angus Ou studied at 國立臺灣海洋大學, where he earned a Master's degree in 資訊工程學系 from 2013 to 2016. His educational background has equipped him with a solid foundation in information engineering, which complements his professional experience. He possesses expert knowledge in OpenStack deployment, operations, and troubleshooting procedures, as well as strong skills in container orchestration engines like Kubernetes and configuration management tools such as Ansible.
Technical Skills
Angus Ou has developed a strong technical skill set throughout his career. He has good knowledge of container orchestration engines, particularly Kubernetes, and is proficient in OpenStack deployment and operations. His expertise extends to troubleshooting procedures and configuration management, with a specific focus on tools like Ansible. This technical proficiency supports his role in providing effective technical support to clients.