Aroon Pandya MBA, Six Sigma Green Belt, Csm, Itil
About Aroon Pandya MBA, Six Sigma Green Belt, Csm, Itil
Aroon Pandya is a Senior Manager of Strategic Support Operations at Mirantis, with over 12 years of experience in the cloud computing and virtualization industry. He holds an MBA from Texas McCombs School of Business and has expertise in process improvement methodologies such as Agile, Scrum, and Six Sigma.
Current Role at Mirantis
Aroon Pandya serves as the Senior Manager of Strategic Support Operations at Mirantis, a position he has held since 2023. In this role, he leads a global team of customer experience and operations professionals, focusing on enhancing service delivery and operational efficiency. His responsibilities include executing continuous process improvement initiatives and ensuring alignment of goals with stakeholders.
Previous Experience at Mirantis
Prior to his current role, Aroon Pandya worked at Mirantis as the Manager of Strategic Account Support Operations from 2020 to 2023. He also held the position of Customer Success Operations Manager from 2018 to 2020. His tenure at Mirantis contributed to his extensive expertise in customer support and operational management within the cloud computing sector.
Career Background in Customer Service
Aroon Pandya has a diverse background in customer service management, having worked at several companies prior to his time at Mirantis. He served as a Customer Service Supervisor at Nulo, Inc. from 2010 to 2011, and at GameFly from 2008 to 2010. Additionally, he was a Client Support Supervisor at Marsh from 2005 to 2008. These roles provided him with foundational skills in customer relations and support operations.
Educational Qualifications
Aroon Pandya holds a Master of Business Administration (MBA) from the Texas McCombs School of Business, where he studied Business Administration and Management from 2013 to 2016. He also earned a Bachelor of Arts in Cultural Anthropology from The University of Texas at Austin. His educational background supports his expertise in management and operational strategies.
Certifications and Methodologies
Aroon Pandya possesses several professional certifications, including Certified ScrumMaster® and Lean/DFSS Six Sigma Green Belt. He applies Agile and Scrum methodologies to drive continuous process improvements. His focus on data-driven insights and collaborative analytics aids in optimizing workflows and enhancing service quality.