Fred Murphy
About Fred Murphy
Fred Murphy serves as the Senior Manager for Customer Success and Operations EMEA at Mirantis, where he has worked since 2020. He is recognized for his ability to enhance communication among various stakeholders and has a background in technical account management and client engagement across several prominent companies.
Work at Mirantis
Fred Murphy has served as Senior Manager Customer Success & Operations EMEA at Mirantis since 2020. In this role, he is based in London, England, and has been instrumental in enhancing customer success strategies across the EMEA region. His responsibilities include engaging with senior leaders, client executives, engineers, and developers to ensure effective communication and operational efficiency. Murphy's focus on bridging communication gaps has contributed to improved collaboration and alignment within teams.
Previous Experience at Docker, Inc.
Prior to joining Mirantis, Fred Murphy worked at Docker, Inc. as a Senior Technical Account Manager from 2018 to 2020. During his tenure in the Greater Boston Area, he was responsible for managing technical accounts and ensuring customer satisfaction. His role involved addressing complex technical issues and providing solutions that aligned with client needs, further enhancing his expertise in customer success operations.
Background in Technical Services and Operations
Fred Murphy has a diverse background in technical services and operations. He served as Director of Technical Service & Operations at MetaMatrix from 2000 to 2005, overseeing operations across North America, the United Kingdom, and Singapore. Additionally, he held the position of Manager - Client Engagement at CenturyLink (formerly Savvis Inc.) from 2010 to 2017, where he focused on global financial sales. His extensive experience in these roles has equipped him with a strong foundation in managing client relationships and operational strategies.
Education and Expertise
Fred Murphy earned a Bachelor of Science degree in Computer Science from Missouri University of Science and Technology. His educational background supports his technical expertise and understanding of complex systems. Murphy specializes in fostering team cohesion and strategic alignment, which has been critical in his roles across various organizations. He has successfully led consulting engagements involving multi-phased projects across hybrid, private, and multi-cloud platforms.