Justin Farris
About Justin Farris
Justin Farris is a Technical Support Engineer II at Mirantis, with extensive experience in technical support and team management across various companies, including Cisco and America Online. He emphasizes employee development and values integrity and empathy in his professional interactions.
Work at Mirantis
Justin Farris has been employed at Mirantis as a Technical Support Engineer II since 2021. In this role, he utilizes his extensive experience in technical support to assist clients and manage support operations. His responsibilities include troubleshooting complex technical issues and providing solutions to enhance customer satisfaction. Farris's work at Mirantis reflects his commitment to fostering a positive customer experience through effective communication and problem-solving skills.
Previous Experience in Technical Support
Justin Farris has a diverse background in technical support, having worked in various roles across multiple organizations. Prior to his current position, he served as a Technical Support Team Lead at Sourcefire in 2013 and held several managerial roles at Cisco from 2013 to 2018. His experience includes managing high-touch delivery and security solutions, as well as leading technical support teams. Farris also worked as a Customer Success Representative at Nuvolo from 2019 to 2021, enhancing customer relationships and ensuring successful product adoption.
Education and Expertise
Justin Farris has a solid educational foundation in technology and maintenance. He studied at C.S. Monroe Vo. Tech., where he achieved a Drafting Certificate. He also earned an Associate of Applied Science in Aviation Maintenance Technology from Blue Ridge Community College. Additionally, he completed his high school education at Loudoun County High, receiving a diploma. His educational background supports his technical expertise in managing support teams and addressing complex technical issues.
Leadership and Team Management Skills
Justin Farris demonstrates strengths in managing diverse remote staff and fostering employee performance and development. He has experience building and managing both local and international technical support teams. Farris emphasizes the importance of empowering and coaching team members to achieve their goals. His leadership style is characterized by integrity, empathy, and compassion, which he considers essential in professional interactions.
Career Progression and Early Roles
Justin Farris began his career in technical support with roles such as Desktop Support at IMCI Technologies and Tier 2 Helpdesk at CSC. He transitioned to more advanced positions, including Technical Support Engineer I at Sourcefire and various managerial roles at Cisco. His career spans over two decades, showcasing a steady progression through increasingly responsible positions in the technical support field.