Lena Logvinova
About Lena Logvinova
Lena Logvinova is a Technical Writer with a Master's degree from Kharkiv State National Karazin's University. She has extensive experience in customer support and technical writing, currently working at Mirantis in Sunnyvale, California since 2015.
Work at Mirantis
Lena Logvinova has been employed at Mirantis as a Technical Writer since 2015. In this role, she is responsible for creating and maintaining technical documentation that supports the company's products and services. Her work contributes to enhancing user understanding and improving the overall customer experience. Mirantis, based in Sunnyvale, California, focuses on cloud computing and open-source software solutions.
Education and Expertise
Lena Logvinova earned a Master's degree from Kharkiv State National Karazin's University, where she studied from 2001 to 2007. This educational background has equipped her with the skills necessary for her role in technical writing, enabling her to effectively communicate complex information in a clear and concise manner.
Background
Before joining Mirantis, Lena Logvinova worked at Upclick in various customer support roles. She began as a Customer Support Agent in 2007 and progressed to Customer Support Manager from 2009 to 2014. Additionally, she held positions as a Senior Customer Support Agent and Quality Agent between 2008 and 2009. This experience provided her with a strong foundation in customer service and communication.
Career Progression
Lena Logvinova's career began in customer support at Upclick, where she gained valuable experience over several years. Her roles evolved from a Customer Support Agent to a managerial position, reflecting her growth and expertise in the field. This progression ultimately led to her current position as a Technical Writer at Mirantis, where she applies her extensive knowledge of customer needs and technical documentation.